Privacy Policy

1. Introduction

Pingability ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our table tennis coaching services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Payment confirmation details related to bank transfers (e.g., references)
• Lesson preferences and booking details
• Communication preferences

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our coaching services contract with you
• Legitimate Interest: Improving our services, website analytics, and business operations
• Consent: Marketing communications (where you have opted in)
• Legal Obligation: Compliance with applicable laws and regulations

4. How We Use Your Information

We use the information we collect to:

• Provide and improve our table tennis coaching services
• Process bookings and payments
• Communicate with you about lessons and services
• Send you important updates and notifications
• Respond to your inquiries and support requests
• Analyze website usage to improve user experience
• Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for the following periods:

• Customer Data: Retained for 7 years after last booking for accounting and legal purposes
• Booking Records: Retained for 7 years for business and tax purposes
• Contact Inquiries: Retained for 3 years for customer service purposes
• Marketing Data: Retained until consent is withdrawn

When we no longer need your information, we will securely delete or anonymize it in accordance with GDPR requirements.

8. Your Rights (GDPR)

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days as required by GDPR.

9. Data Controller Information

The data controller for your personal information is:

10. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: